At Post Road Family Dentistry, your health, the health of our staff and the community are of the utmost importance. To ensure your health and others, we do follow the Universal Precautions in our operatories and office. All operatories are disinfected and re-bagged after each patient. Any and all instruments are sterilized and discarded appropriately. Additionally, throughout each day, we wipe down the waiting room and common spaces with disinfectant.

In compliance with the ADA and the CDC, we have made some changes. We will continue to be open and available for patients. For the best interest of the community, we will see emergencies and essential treatment ONLY, at this time. In addition to our normal business hours, we will be open on Wednesdays from 9:00 am to 1:00 pm. We will not be scheduling or seeing hygiene (cleaning) appointments for the suggested dates of Monday, March 23rd through Friday, April 3rd. On Monday, April 6th, we plan to resume our normal schedule. Do not hesitate to reach out to us with any questions or concerns.

For the protection of all our patients and staff due the recent outbreak of coronavirus (COVID-19), we are requesting the following:

• If you have an illness or are exhibiting symptoms, we recommend you cancel, reschedule your dental appointment and stay home. Some illness and symptoms include:
  • a cold or the flu
  • fever of 100.4 or above
  • nausea
  • sore throat
  • persistent cough
  • difficulty breathing
  • vomiting or diarrhea
• Please notify our staff before your appointment if you or someone you are in close contact with have recently traveled to one of the regions with large outbreaks of COVID-19 (ex. Asia, Europe and the Middle East) or if you have been exposed to someone else who was diagnosed with COVID-19 or who was quarantined as a precaution.

If you have any questions or concerns, please contact us immediately.   The below links provide additional information regarding the coronavirus:

• American Dental Association (ADA): https://www.ada.org/en
• World Health Organization (WHO): https://www.who.int
• Centers for Disease Control (CDC): https://www.cdc.gov

Our team will continue to monitor the situation and provide updated information when warranted. Thank you for your patronage and patience during this difficult time.

Best Regards, Dr. Timothy Schafer and Staff

Discrimination is Against the Law

[Name of covered entity] complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. [Name of covered entity] does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

[Name of covered entity]:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
    
    
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact [Name of Civil Rights Coordinator]

If you believe that [Name of covered entity] has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: [Name and Title of Civil Rights Coordinator], [Mailing Address], [Telephone number ], [TTY number—if covered entity has one], [Fax], [Email]. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, [Name and Title of Civil Rights Coordinator] is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

[Name of covered entity] complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.